FAQ
Your Questions Answered
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How often can you clean our facility?We offer flexible cleaning schedules tailored to your needs, including daily, weekly, bi-weekly, or monthly services. We can also provide one-time deep cleaning or special event cleaning as needed.
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How do I request a quote?You can request a quote by contacting us through our website, phone, or email. We’ll schedule a consultation to assess your needs and provide a customized estimate.
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What are your payment terms?We offer flexible payment options, including monthly invoicing or per-service billing. Specific terms can be discussed during the consultation process.
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What cleaning products do you use?We use eco-friendly and safe cleaning products whenever possible. Our team is trained to use a variety of professional-grade cleaning solutions that are effective while minimizing environmental impact.
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How do you ensure quality control?We implement regular inspections and follow-up procedures to maintain high standards. We also encourage client feedback to continually improve our services.
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Do you conduct background checks on your employees?Yes, we perform thorough background checks on all our employees to ensure the safety and security of your business.
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Are your staff trained and insured?Yes! All our cleaning staff are thoroughly trained in the best cleaning practices and safety protocols. Additionally, we are fully insured to protect both our employees and your business.
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What types of businesses do you serve?We provide cleaning services for a variety of businesses, including offices, retail spaces, medical facilities, schools, and industrial sites. No matter the size or type of your business, we can tailor our services to meet your needs.
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What happens if something is damaged during cleaning?We take great care to protect your property while cleaning. However, if any damage occurs, we have insurance to cover the repairs. Please report any concerns to us immediately so we can address them.
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Can you provide customized cleaning plans?Absolutely! We understand that every business has unique requirements, so we work with you to create a customized cleaning plan that addresses your specific needs and preferences.
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
We accept a variety of payment methods to accommodate your preferences, including credit and debit cards, ACH bank transfers, and digital payment platforms like PayPal. Our transparent pricing ensures there are no hidden fees, and invoices are sent promptly for your review. If you have any questions about our payment options or require assistance, our friendly customer service team is here to help you every step of the way.
Cancellation Policy
We value your time and understand that sometimes plans change. Our cancellation policy allows you to cancel or reschedule your cleaning appointment up to 24 hours in advance without any penalties. If you need to cancel within the 24-hour window, a fee of 50% of the service cost may apply. This policy helps us manage our schedule and ensures that we can accommodate all our clients effectively. If you have any questions or need assistance regarding cancellations, our team is always here to help.
Satisfaction Guarantee
At D-Valisa Management and Cleaning, we stand by the quality of our services with a satisfaction guarantee. We are committed to delivering exceptional cleaning results that meet your expectations. If for any reason you’re not completely satisfied with our work, simply let us know within 24 hours, and we will make it right at no additional cost. Your satisfaction is our priority, and we strive to ensure every corner of your space is spotless. This guarantee reflects our dedication to quality and our confidence in the professionalism of our team.